Privacy Policy

RunLDA ("RunLDA," "we," "us," or "our") is a practice management and business automation service operated by 41 PRIME LLC.

We provide software-based business systems, administrative automation, and related services designed for California Legal Document Assistants (LDAs).

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit https://runlda.com, interact with our website, complete an assessment, submit an inquiry, schedule an appointment, or communicate with us.

By using our website, you acknowledge the practices described in this policy.

Depending on how you interact with RunLDA, we may collect the following categories of information.

Contact and business information

• Name
• Email address
• Telephone number
• Business or practice name
• Business location and county of registration
• Business website
• Information voluntarily provided through contact forms or conversations

Practice assessment information

If you complete a RunLDA assessment, we may collect information about your business operations, including:

• Approximate monthly client inquiries
• Appointment booking and intake processes
• Administrative workload
• Existing business systems
• Follow-up practices
• General business challenges
• Assessment answers and calculated results

We use this information to generate educational recommendations and evaluate whether RunLDA's services may be appropriate for your practice.

Communications

We may retain correspondence and interactions you voluntarily have with us, including emails, website chat messages, appointment requests, and communications through our customer relationship management system.

Technical and usage information

When you access our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Referring website
• Pages visited and interactions
• Approximate geographic location derived from technical information
• Cookies and similar identifiers

Billing information

If you purchase services, payment information may be processed by a third-party payment provider, such as Stripe. We do not generally receive or store complete payment-card numbers processed by that provider.

We use collected information to:

1. 1.Respond to inquiries and requests.
2. 2.Provide information about RunLDA products and services.
3. 3.Deliver requested educational resources, assessment results, and demonstrations.
4. 4.Schedule appointments and provide related confirmations.
5. 5.Evaluate which services may best fit your business needs.
6. 6.Deliver and support purchased services.
7. 7.Send communications you have requested or authorized.
8. 8.Improve website functionality, security, and customer experience.
9. 9.Analyze aggregate website and business performance.
10. 10.Maintain business records and comply with applicable legal obligations.

Where enabled, AI-assisted tools may help us organize inquiries, summarize information, or support administrative workflows. Such tools are used for business operations and do not provide independent legal advice.

RunLDA may offer free business assessments, scorecards, guides, and educational materials.

Information you submit may be used to generate a personalized practice assessment and provide recommendations based on your answers.

Assessment scores are educational estimates based on self-reported information. They are not independently verified business audits, financial projections, or guarantees of future performance.

If you request an assessment result or downloadable resource, we may use your email address to deliver that material.

Additional promotional communications will be subject to applicable marketing and consent requirements.

When you submit an inquiry, request a resource, or become a customer, we may communicate with you by email for purposes related to your request or business relationship.

These messages may include:

• Requested guides or assessment results
• Appointment confirmations
• Responses to questions
• Product demonstrations
• Service and account notifications
• Educational or promotional communications, where permitted

You can unsubscribe from marketing emails using the unsubscribe link included in applicable messages or by contacting paul@runlda.com.

Unsubscribing from marketing communications may not prevent essential communications regarding a service you have purchased or specifically requested.

RunLDA may offer optional text messaging for individuals who provide the necessary consent.

Depending on the consent provided, messages may include appointment confirmations, requested follow-ups, responses to inquiries, service-related notifications, or promotional information.

Consent to receive promotional SMS messages is not required to purchase our services or submit a website inquiry.

Marketing and non-marketing SMS consent are collected separately where applicable.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP. You may request assistance by replying HELP or emailing paul@runlda.com.

Mobile Information and Consent Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or provide SMS opt-in consent information to unrelated businesses for their marketing campaigns.

RunLDA may use trusted service providers to support website hosting, customer relationship management, communications, payments, analytics, security, and related business operations.

Depending on the services enabled, these providers may include:

• Our customer relationship management and communications platform provider for CRM and communications
• Google Workspace for business email
• Cloudflare for DNS and infrastructure services
• Stripe for payment processing
• Loom for embedded product demonstrations
• Other authorized technical or support providers

These providers may process information as necessary to perform services on our behalf and are subject to applicable agreements and legal obligations.

We may also disclose information where required by law, to protect legitimate business interests, or in connection with a lawful business transaction.

We do not sell website inquiries or prospect contact lists.

If we introduce advertising technologies that constitute a sale or sharing of personal information under applicable law, we will update this notice and provide any legally required privacy choices before using them.

Our website may use cookies and similar technologies to maintain functionality, improve performance, understand visitor activity, and measure website conversions.

Certain embedded content and service providers may also use their own cookies or tracking technologies.

You can manage or restrict cookies through your browser settings. Some website features may function differently when cookies are disabled.

Some browsers transmit “Do Not Track” signals. At present, our website does not change its behavior solely in response to those signals. We will honor legally required privacy preference mechanisms where applicable.

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we process.

These may include access controls, encrypted connections, and security features provided by our technology vendors.

No internet-based service or electronic storage method is completely secure. We cannot guarantee absolute protection against unauthorized access, loss, or misuse.

Please do not submit confidential client documents, Social Security numbers, financial-account details, or other sensitive legal-matter information through our public website forms unless we have specifically provided an appropriate secure submission process.

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested resources or services
• Maintain relevant business records
• Fulfill legal and contractual obligations
• Resolve disputes
• Maintain security and prevent misuse

Retention periods depend on the nature of the information, the purpose for which it was collected, and applicable requirements.

When information is no longer reasonably necessary, we will delete, anonymize, or otherwise handle it in accordance with our retention practices and legal obligations.

You may contact us to request that we:

• Explain what personal information we maintain about you
• Correct inaccurate contact information
• Delete information where appropriate and legally permitted
• Stop sending marketing communications
• Address questions about our privacy practices

Email requests to paul@runlda.com with the subject line Privacy Request.

We may need to verify your identity before acting on requests involving personal information.

California residents and other individuals may have additional rights under applicable privacy laws. Where such laws apply to RunLDA, we will provide and honor the rights and processes required by those laws, including applicable rights of access, correction, deletion, and opt-out.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

RunLDA customers may use our platform to manage their own clients, appointments, communications, and administrative matters.

When RunLDA processes personal information on behalf of a subscribing LDA practice, the practice may determine the purposes and means of its processing, while RunLDA and its providers carry out authorized services subject to applicable agreements and law.

The practice’s own privacy policy and client disclosures may also apply to that information.

This website Privacy Policy primarily addresses RunLDA’s own website visitors, prospective customers, and direct business interactions.

RunLDA’s website and services are intended for business professionals and are not directed toward children under 18.

We do not knowingly solicit personal information from children through our website.

If you believe a child has submitted personal information to us, please contact us so we can review the situation and take appropriate action.

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. We will provide additional notice when required by law.

RunLDA

Operated by 41 PRIME LLC

Website: https://runlda.com

Email: paul@runlda.com

For privacy questions, requests, or concerns, contact us using the email address above.